Superior Service With A Smile, Dude!

Put together a pizza lunch at work today for my kids and a colleague who’s visiting from Spain. Called the local pizza joint and ordered 5 large pizzas and soda. Told him I needed it at noon. He asked me how 11:30 worked for me? I told him that my meeting was at noon and that I didn’t want the pies sitting around getting cold for 30 minutes before lunch. I had called plenty early and I’d need it between 11:50 and noon. He told me that he understood and that he’d take care of it.

At 11:30, the Front Desk called and said that the pizza guy was here and wanted to talk to me. I went down and found out that he was delivering pizza to someone else in the building at 11:30 and had my order in the car. He said, and I quote,

“Dude, do you just want yer pizza now? Or I can, like, drive around with it for 20 minutes or so and bring it back….”

Heavy sigh….

I told him that I would accept the order. He gave me 4 pizzas and asked me to sign the slip. I asked where the other pizza was and he said that there were only four on the order. Sure enough, the 5th pizza that I had ordered over the phone and made the order taker read back to me wasn’t on the order at all. This was the first time I had used this store and I guess it will be the last time. Too bad because the pizza was tasty (chicken alfredo=yum!) but bad customer service is one of my big pet peeves and there are so many other pizza places in the sea.

I was pretty proud of myself for not creating a new orifice for the delivery guy. It wasn’t his fault. He was only like six years old or something and the man I ordered from was much older. I know the because HE didn’t even call me ‘Dude’ once. I’m betting Pizza Order Taker Guy told Pizza Delivery Guy to drop off the 11:30 order, go take a 15-20 minute drive or nap or whatever and then bring mine back. He didn't realize that 'Pizza Delivery Guy's too young to have a fully formed brain and would, like, spill the beans on the whole evil plot, Dude! Which makes the whole thing even WORSE! Aaarggghh!

(And with that, her huff pulled up and so she left in it. )